Zone 1: Everything inside the black radial drawing qualifies for Zone 1 delivery fees.

Zone 2: Everything inside the red ring but outside the black radial are included in our extended delivery zone of zone 2.

Zone 3: Everything outside of the red.

We offer both timed and normal delivery. Timed delivery is best for those that have a specific time that items need to be delivered, however it is the most costly. Our normal delivery is done on a route window and you are given the day of delivery in advance with a two hour window of when to expect delivery within 24 hours of your scheduled delivery date. Although we do try to make all delivery windows sometimes we can run early or late depending on the deliveries scheduled in front of yours. If your delivery is time sensitive we suggest you upgrade to a timed delivery which is given in a much tighter 15 minute window.

Weekend rentals are typically taken on a Friday and returned on a Monday. For weekend deliveries – our normal rates include a  Friday delivery with a Monday pickup. Due to seasonal fluctuations, delivery may be scheduled by A-1 as early as Thursday and pickups as late as Tuesday. It is the responsibility of the renter to ensure the security and care of the equipment from the time of delivery until the time of pickup.

We offer delivery curbside or to a driveway as standard. For venues we offer unloading onto a loading dock or within 30 feet of our unloading zone. Additional charges apply if we have to traverse stairs, elevation more than 30 degrees for more than 10 feet.

We do not deliver into backyards, into customer’s homes, or up more than one flight of stairs when given notice. It is customer’s responsibility to ensure the security and protection of rental equipment from the elements. We also do not go inside customer’s homes for any reason for standard delivery and pickup. Should the equipment be left inside a home for pickuop we will ask that it all be moved outside. If this is refused then we will retrieve the equipment however you waive the right to any claim for damages to your home caused by the equipment.

If you are not home for the acceptance of delivery you need to have a designated place, protected from weather designated for our driver to drop off your items.

Depending on what you have ordered and rented from us, you may receive companion items, storage bins, boxs, plastic wrap, plastic bags, laundry bags, mesh bags, pins, clamshell cases, ect. Do not dispose or misplace these items as they are an integral part of the rental items and their transportation. Any missing companion items are subject to replacement cost plus tax, charges, and shipping fees to ensure prompt replacement.

To ensure a timely pickup, please have all items back in their respective carrying cases, pouches, folded, stacked, and ready to be transported in the same fashion in which you received the items. All rental items should be received back in the same general condition as when you received them.

For linens – please use the provided mesh or laundry bags. DO NOT PUT IN TRASH OR PLASTIC BAGS. In the case you run out of room, please roll them tightly and keep them off the ground, but not in a plastic bag. If linens get wet or dirty – please try to air dry them. Do not launder or try to machine dry the linens yourself. In the case of a wine, or colored food stain – it is ok to pretreat the linen with a generic laundry pretreatment that is not chlorine or bleach such as shout.

For tables – please have them stacked or assembled, wiped down and clear of all food, dirt and debris. A cleaning fee will apply if tables are returned with excessive dirt or debris.

For chairs – please stack them in the same manner in which they are received. Please clean them to remove dirt and debris. Clean the legs and feet if used outside in dirty or muddy conditions. A minimum $0.50 cleaning fee will apply to all chairs not cleaned and ready for transport at time of pickup.

For china, flatware, glassware, or food items – please clean and wash off any excess food particles from the dish and return in the same bins and containers in which you received them.

If you are not home to oversee the pickup please ensure quick, clear, and adequate access for the retrieval of your rental equipment. Any delays in this process can affect everyone who is scheduled for a pickup after you.

If you are having a pickup at a venue, ensure that the venue will be open for our staff to pickup at your scheduled time.

If for any reason we are not able to drop off or pickup your order after going to the location you have specified at the assigned times, you will be responsible for additional delivery charges for any subsequent trips to your location.

Delivery dates are guaranteed however we do not guarantee a delivery window without a paid timed delivery charge. By setting up deliveries in this manner we are able to take more last minute rental items with delivery in order to keep our delivery fees low.

Special order items generally are coming to us shipped from a third party manufacturer or supplier so we can’t guarantee a specific delivery date.

ALL ORDERS PLACED FOR DELIVERY WITH LESS THAN 48 HOURS NOTICE ARE NOT ELIGIBLE FOR A TIMED DELIVERY. ALTHOUGH WE DO OUR BEST TO ENSURE PROMPT DELIVERY BEFORE YOUR EVENT – WE ARE NOT RESPONSIBLE FOR “LATE” DELIVERIES THAT WOULD OTHERWISE DELAY YOUR SETUP OR EVENT START TIME. SHOULD YOU OBJECT TO THIS POLICY – SIMPLY BOOK YOUR RENTALS IN ADEQUATE TIME FOR OUR TEAM TO PREPARE AND DELIVER YOUR MERCHANDISE.

Rental items must be broken down, stacked, clean, and ready to load in the same area that it was delivered to at the time of your pickup. WE WILL CHARGE A DOUBLE TAKE DOWN FEE FOR ALL ORDERS LEFT UP FOR OUR CREW TO TAKE DOWN WHEN NOT DISCUSSED BEFOREHAND.

Customer is responsible for any damages to equipment and rental items while in their possession even if not discovered at the time of pickup. A-1 Event Rentals will, within a reasonable amount of time – as much as two weeks, inspect and view every item used in conjunction with your rentals. Items that receive incidental damage are not charged to a customer however other damages whether intentional or accidental are charged to customers card on file as soon as the defect/item is discovered.

A-1 Event Rentals understands that adverse weather can effect your event. This policy is explicitly for customers that will be directly affected by the weather such as an outdoor uncovered party or an outdoor ceremony. If a rental order has been delivered (or loaded on a truck for delivery) or picked up it has been rented. No refunds are given at this point. If an order is cancelled before this time but less than 2 days from the rental date then 50% of the total rental price will be refunded. Rain or weather report must reflect a 75% chance or more of severe weather including thunderstorms, heavy rains, or winds in excess of 20 miles per hour. Weather related cancellations are only accepted within 72 hours of the slated delivery or pickup date. 20% additional charge for orders cancelled for weather then reinstated due to change in weather.

Tents are special order and no refunds are given. Other special order items are non refundable.

All items rented are for use in dry, temperature controlled environments. No items should be left in an outdoor or adverse location during your rental. Additional charges may apply if items are in need of additional cleaning due to being left in the rain, outdoors, or in adverse conditions. Wood tables, bars, and equipment left in wet conditions may require deep refinishing or replacement. Most wood items are unfinished and require a table cloth in addition to being kept out of adverse weather. 

Retainers and non refundable deposits are not refundable for any reason. No exceptions regardless of reason. Retainers can be applied to a new rental when booked within 365 days of the date of cancellation. Retainer is not transferable.

Anytime prior to 90 days before an event A-1 Event Rentals will refund all money paid past the retainer / non refundable deposit amount for an event cancellation.

Cancellations between 90 days and 60 days before your rental will be refunded at 75% of the money paid past the retainer / non refundable deposit amount when full balance has been paid.

Cancellations between 60 days and 30 days before your rental will be refunded at 50% of the money paid past the retainer / non refundable deposit amount when full balance has been paid.

Cancellations between 30 days and 15 days before your rental will be refunded at 25% of the money paid past the retainer / non refundable deposit amount when full balance has been paid.

Cancellations between 14 days or less before your rental will be not be refunded.

Explained Example:

Total cost is $100.00, retainer is 50%, Cancelled 6 months before event; Total refund: $50.00 – Retainer can be moved for 365 days from cancellation.

Total cost is $100.00, retainer is 50%, Cancelled 2 months before event; Total refund: $25.00 – Retainer can be moved for 365 days from cancellation.

Total cost is $100.00, retainer is 50%, Cancelled 20 days before event; Total refund: $12.50 – Retainer can be moved for 365 days from cancellation.

Total cost is $100.00, retainer is 50%, Cancelled week of event; Total refund: No refund given – Retainer can be moved for 365 days from cancellation.

Special order items are non refundable

All items rented are for use in dry, temperature controlled environments. No items should be left in an outdoor or adverse location during your rental. Additional charges may apply if items are in need of additional cleaning due to being left in the rain, outdoors, or in adverse conditions. Wood tables, bars, and equipment left in wet conditions may require deep refinishing or replacement. Most wood items are unfinished and require a table cloth in addition to being kept out of adverse weather. 

Covid

Moving or cancelling an event due to Covid can be a tough decision. We worked with over 150 customers on initial covid reschedules and cancellations. As of April 1st, 2021 we have moved to a new covid policy. Since all new events being scheduled have atleast one year of knowledge as to the risks surrounding covid, the risks of holding an event during a global pandemic, and the inherent risk of potential dispersion of the coronavirus disease we are no longer offering any kind of covid cancellation or clause. Covid is not an unknown risk, and therefore is not a force majeure for either party. If you wish to cancel your event – please see the non weather related cancellations above.

Items such as catering equipment or other items that routinely become dirty as a normal course of use may require that a cleaning deposit be collected at the time of the rental. These items are refundable should the items be returned in the conditions requested for each item. Please inquire about your specific products and the conditions of each item if you have further questions.

This cleaning deposit is separate and different from a retainer, and security deposit.

Please observe cleaning instructions for your items to ensure items are not damaged!

Deliveries and returns pickups are curbside, driveway, garage, or first floor venue loading only. A-1 does not enter private residences without prior agreement. Items left in backyards, not stacked, not takedown, not ready for pickup, dirty, taped, stapled, ect may all be subject to additional charges.

A-1 does not deliver to backyards. Items left in the backyard for the A-1 delivery team to retrieve will be charged a surcharge per piece to retrieve these items.

Any items not available at the time of pickup will be charged to the customer if not returned within 48 hours.

Most linens come hung on hangars wrapped in dry cleaner plastic wrap. A $3.00 charge per hangar is charged for any hangars not returned. Linens must be returned in the provided mesh linen bags. Do not put linens in any plastic or trash bags. Mold and mildew can begin to form immediately if they are bundled or put away wet or put into plastic bags.

Fees up to and including replacement may be charged when linens are returned with excessive staining, wax residue, lipstick, or burns. Inspection or cleaning typically takes place within 7 days of the rental return so notification with pictures of damages typically occurs within 10 days of your rental return.

Wood tables are unfinished and must be covered by a commercial linen or plastic. If damaged due to water, staples, tape or other major issue that requires sanding/staining a fee of up to $130.00 per table will be charged.

Do not staple anything to our tables ever. $5.00 per staple charge for removing staples from our tables with a minimum $25.00 charge.

If using tape on our tables to secure a table cloth please use a non marring, non residue tape such as gaffers tape, scotch tape, double sided tape, or medical tape. All tape must be removed or a minimum charge of $35.00 per table will be charged.

Please wipe and clean all plastic tables before return/pickup.

Cleaning fee of $3.00 per table will be charged when excessive dirt, grime, or food particles are present.

Chairs come stacked on a chair cart when ordered in minimum orders of 20. Please return chairs, cleaned & wiped down, to the chair stack in the same manner as received.

Do not staple anything to our chairs ever. Customer will be charged full replacement cost for any chairs that have been stapled.

If using tape on our chairs to secure anything please use a non marring, non residue tape such as gaffers tape, scotch tape, double sided tape, or medical tape. All tape must be removed or a minimum charge of $5.00 per chair will be charged.

Please wipe and clean all chairs before return/pickup. Please remove mud or dirt from feet before returning.

Cleaning fee of $1.00 per chair will be charged when excessive dirt or grime is present due to rental.

Sashes come wrapped in plastic flat and pressed. As part of the installation most sashes and ties require a knot or tie to secure the fabric. All sashes and ties should be returned flat and with the knot or tie removed from the fabric.

Any sashes returned with a knot or tie are subject to a $0.40 charge per piece to remove those knots.

Grounded electrical equipment comes with a three prong electric cable. Any equipment with the three prong cable require proper grounding. These items should not be used with two prong adapters or a two prong outlet/extension cord. Removal of the ground plug is not acceptable.

A charge of $40.00 will be applied for every plug on each piece of equipment where a ground plug has been broken or removed. This charge is for the replacement of the plug end. No exceptions to this rule – it is a serious safety issue.